FAQs

Frequently Asked Questions

Find quick answers to common questions about TyreCall, ProfitLink, trade accounts, ordering, stock availability and account management.




Rapid Service FAQs

Find out how to source tyres through participating retail centres when standard stock is unavailable.

What is Rapid Service?

Our Rapid Service gives TyreCall trade customers a quick and easy way to source tyres when standard stock is not available. Through ProfitLink, you can search for participating retail centres, place your order, and collect tyres using a secure PIN.

When should I use the Rapid Service?

It is particularly useful for busy independents, tyre depots, workshops and dealerships that need a tyre quickly, yet it is not currently available through standard TyreCall stock. We introduced this service so you can respond to urgent customer requirements without unnecessary delays.

How does Rapid Service work?

You can learn more about our Rapid Service here, but the process is smooth and simple.

  1. Search for the tyres you need on ProfitLink.
  2. If they are not in stock, select the Rapid search option.
  3. Choose from the available tyres at participating retail centres.
  4. Add them to your basket and check out as normal.
  5. Receive a secure PIN and order confirmation by email.
How do I collect tyres through Rapid Service?

Once your order has been confirmed, visit the selected retail centre and show your secure PIN to collect the tyres.

When will my Rapid Service invoice appear?

Your invoice will appear on ProfitLink after the tyres have been collected.


General FAQs

Information about tyre types, brands, applications and trade support.

What types of tyres can TyreCall supply?

TyreCall supplies a huge range of budget, mid-range and premium tyres for cars, vans, SUVs, trucks, agricultural vehicles and industrial applications, as well as specialist tyre options.

Can you help me find the right tyre for a specific application?

Sure! Our friendly team are available Monday to Friday (8.30am to 5.30pm) to support trade customers with product knowledge and guidance across different tyre types, vehicle uses and operating conditions.

Do you supply premium, mid-range and budget tyres across leading brands?

Yes. TyreCall gives trade customers access to a broad range of premium, mid-range and budget tyre brands, helping you offer suitable options for different customers, vehicles and price points.

When you log in to your ProfitLink account, you’ll find leading names including Bridgestone, Continental, Dunlop, Goodyear, Hankook, Michelin, Pirelli, Yokohama, Maxxis, Nexen, Event, Laufenn, Leao, Triangle, BKT and many more.

Can TyreCall support commercial vehicle requirements?

Yes. We support customers with truck, van and commercial tyre requirements, helping operators, workshops and dealerships source tyres for vehicles that are hard at work every day.


ETEL Group FAQs

How wider group strength supports TyreCall’s local service and tyre availability.

How does being part of the ETEL Group benefit TyreCall customers?

Being part of the ETEL Group has strengthened TyreCall’s access to a wider brand portfolio, delivering broader stock opportunities across Northern Ireland. For our longstanding trade customers, this means you have more choice, stronger availability and more ways to source the tyres your customers need.

Does TyreCall now have access to more tyre brands?

Yes. Since becoming part of the ETEL Group, TyreCall’s brand range and stock opportunities have been expanded to include more budget, mid-range, and premium brands.

Does ETEL Group ownership change the local service TyreCall provides?

No. TyreCall remains an Antrim-based team with local tyre knowledge and long-standing relationships across Northern Ireland. The benefit is that this local service is now backed by wider group strength.

Can TyreCall support both everyday and specialist tyre requirements?

Yes. TyreCall supports trade customers with everyday replacement tyres as well as more specific requirements across commercial, agricultural, industrial and high-performance applications. If you need help sourcing the right tyre for a particular vehicle, fitment or working environment, our team can help you explore the most suitable options through ProfitLink.